General
These Terms & Conditions (“Agreement”) apply to the services provided by NOEL. By accessing or using our services, you are agreeing to be bound by these Terms & Conditions outlined herein and any further agreements made by you and our team in order to provide you with the services at the designated site.
Services
NOEL offers a variety of festive-centric decor services to our customers, including consultation, design, setup and post-event maintenance for events, residences, corporate spaces, projects and other special occasions.
Service Agreements
Individual contacts or service agreements will further outline the details of the services, pricing, timelines and scope of services subject to your individual project.
These agreements will be executed by both parties (NOEL and the client) prior to providing the services. The client is responsible for providing accurate and complete project details to ensure customer satisfaction.
Pricing & Payment
Individual payment terms will be outlined in your service agreement with NOEL. This will include deposit requirements, pricing, due dates,
Upon further requests, NOEL reserves the right to charge additional fees for requests that fall outside the original agreed scope of work.
All payments must be made in full, unless otherwise stated in your service agreement in writing, before the services are provided.
Failure to adhere to the terms of your payment may result in service delays or cancellations.
Client Responsibilities
Clients must ensure the project location is accessible and safe for our team to attend and provide the services. Any required permits must be discussed prior to the agreed date and obtained by our client in advance.
Cancellations & Refunds
Clients must provide written notice if they wish to cancel or reschedule the service.
Specific refund terms will be outlined in the service agreement.
Cancellations made within the specified time frame may qualify for a refund subject to the terms of the service agreement.
Generally, cancellations made more than 14 days prior to the scheduled service date are eligible for a full refund and cancellations within 7 days of the scheduled date may be subject to a cancellation fee.
Limitation of Liability
To the extent permitted by law, NOEL disclaims all representations, warranties and conditions, express or implied. NOEL is not liable for any indirect, incidental, or consequential damages, including loss of business, revenue, or reputation. As a result of accessing our services, you assume full responsibility for any actions or decisions that you may make, including any third-party relations.
NOEL is not responsible for any damages caused by clients or other third-parties or for any damage caused due to pre-existing conditions at the project site.
Further, NOEL shall not be held liable for any failure to fulfill obligations due to circumstances beyond our control, including but not limited to natural disasters, strikes, or government restrictions.
Indemnification
Clients agree to indemnify and hold NOEL harmless against any claims, damages, or losses arising from their negligence or failure to comply with the terms.
Governing Law
This Agreement shall be governed by and interpreted in accordance with the laws of New South Wales, and any disputes will be resolved in the appropriate courts within that jurisdiction.
Changes to Terms
NOEL reserves the right to modify these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon publication on the website. Clients will be notified of any significant changes.